Divya Schlinger
Global Director of Order to Cash Processes @DHL Supply Chain
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WORK HISTORY
Global Director of Order to Cash Processes @DHL Supply Chain
Bonn, DE
Shaping and driving the overall transformation of DSC customer-billing processes, towards automated customer-billing, with a focus on process standardization, cash flow optimization, data-driven decision making and enhanced customer experience, leveraging agile methodology (Scrum framework) • Collaborating closely with cross-functional, global and regional stakeholders to define the target customer-billing processes and to align on the requirements for the billing tool, including a detailed and globally aligned business requirements document and identification of several optimization levers • Aligning key findings with senior stakeholders including the DSC Finance, Operations and IT Board members• Conducted a stock-take of customer-billing practices globally, to identify key pain points, revenue leakage drivers, optimization levers and standardization opportunities• Conducted a successful proof of concept with selected vendors, utilizing real-life customer contracts, to confirm feasibility of billing automation and identify key success factors for global implementation
EDUCATION
Dhirubhai Ambani Institute of Information and Communication Technology (DA-IICT)
Bachelor of Technology
Massachusetts Institute of Technology
Supply Chain Strategy and Management
IE Business School
International Executive Program
UNC Kenan-Flagler Business School
Master of Business Administration (MBA)
IE (Instituto de Empresa)
Master of Management
IE Business School
Online Program
SKILLS
ABOUT DIVYA SCHLINGER
Result-oriented leader with 12+ years of experience in driving strategic projects and optimizing business processes, applying structured thinking, strong problem-solving skills and a can-do attitude. Passionate about leveraging digitalization, data analytics and agile methodologies to solve business challenges and identify new opportunities.
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