Divya Ruchi

Senior Implementation Consultant @Eptura

London, GB

Led end-to-end implementation of workspace and vendor management solutions, ensuring seamless alignment with client objectives and business needs- Translated client requirements into actionable implementation plans, utilizing tools such as Smartsheet and Microsoft Project to track progress and milestones- Advised clients on product customization, scope, and optimal solutions, while maintaining comprehensive project documentation and facilitating clear communication across stakeholders- Delivered hands-on training and technical support to clients on Eptura products, enhancing product adoption and user satisfaction- Conducted workshops focused on improving interpersonal and project management skills, boosting team CSAT scores by 10%- Successfully implemented solutions for major clients such as Santander, Hill Dickinson, Shell, Barclays, Danske Bank, and Toyota, enhancing their workspace, vendor management and visitor management processes- Collaborated closely with sales and technical teams to ensure the successful integration of solutions, fostering strong client relationships and ensuring long-term success- Delivered complex, high-value projects (above ARR) on time and within budget, resulting in improved client satisfaction and repeat business- Recognized for leading the successful go-live of a ARR project with a top banking client, ensuring smooth transition and high client retention- Presented companywide on topic Monitoring and controlling - budget, time and scope to improve project management processes.

Modi Public School, Kota

XII, Science

Christ Jyoti School, Singrauli

Xth

Cummins College of Engineering

BE, Computer Engineering