Divyapreet Kaur
Senior Customer Service Manager | IDFC FIRST Bank | Driving Customer Retention & Business Growth
- Role
- Senior Customer Service Manager at IDFC FIRST Bank
- Location
- Kanpur, UP, IN
- LinkedIn followers
- 500 followers
Experience
Senior Customer Service Manager
Aug 2025 — Present · New Delhi, IN
As a Senior Customer Service Manager at IDFC FIRST Bank, I ensure superior customer service through First Contact Resolution (FCR) and timely case handling within defined TAT. My focus lies in driving customer retention by building trust and fostering strong relationships, while also generating direct business opportunities through effective service delivery and cross-selling.
Education
Dr. Virendra Swarup Institute of Computer Studies
BCA, Computer applications
Prayag Sangeet Samiti Allahabad
Diploma in Hindustani Classical Music , Vocals
Pune Institute of Business Management
Master of Business Administration - MBA
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