Divya Pooja Rai S J

About Divya Pooja Rai S J

Deployment & Staffing – Strategic workforce planning, talent deployment, demand–supply gap analysis, forecast variance, succession planning, diversity integration, and global/third-party talent sourcing. Operations Excellence – Budget control, utilization optimization, workload balancing, retention improvement, workforce analytics, capacity planning, and SLA compliance. Data Management & Reporting – Data integrity checks, data sanity validation, manipulation, SQL queries, dashboard creation, KPI tracking, performance metrics, and business insights for decision-making. Talent Engagement & Leadership – Onboarding, assimilation, coaching, mentoring, employee relations, performance feedback, and career development initiatives. Strategic Business Impact – Stakeholder engagement, independent decision-making, process optimization, risk mitigation, change management, and alignment with firm economics. Campaign & Template Management – Multi-channel campaign execution, high-conversion content design, A/B testing, KPI optimization, and ROIdriven marketing initiatives. Client & Vendor Management – Relationship building, vendor process streamlining, service quality monitoring, contract negotiations, and escalation handling. CRM & Technology Solutions – Microsoft Dynamics 365 customization, workflow automation, golden record synchronization, dashboard/report configuration, UAT, and end-user training. Cross-Functional Collaboration – Coordination with collections, product development, technical teams, HR, and global mobility teams for seamless business operations. Data Quality & Compliance – Golden record sync, data cleansing, GDPR compliance, audit readiness, and data governance best practices. Profitability & Process Improvement – Cost reduction strategies, loss-to-profit turnaround, lean operations, and continuous improvement frameworks (Six Sigma concepts). Acted as primary client contact, managing onboarding, relationships, and retention strategies. Coordinated end-to-end background verification across employment, education, ID, and criminal checks. Liaised with teams/vendors for SLA/TAT adherence, accurate documentation, and timely case closure. Generated MIS reports and dashboards, ensured quality control, SOP compliance, and data confidentiality. Resolved escalations, performed root cause analysis, and implemented process improvements. Managed Freshworks CRM workflows, streamlining resolution and improving efficiency. Delivered remote technical support, collaborated on application testing, and integrated client feedback.

Experience

1. Senior Associate Wfm Real Time Analyst

   Clean Harbors India Llp

   Nov 2025 — Present

Education

• Annamalai university

  Master of Business Administration - MBA

• MES Instiute of Management Studies, 17th Main, 2nd Block, Rajajinagar, Bangalore -10

  Bachelor of Commerce - BCom

  2015 — 2018

• Annamalai University

  Master's degree

• Vivekananda P.U. College

  12th

  2013 — 2015