Divyanshu Yadav
MERN Developer | ReactJs | JavaScript | NodeJs | MongoDB | ExpressJS | Immediate joiner .
- Role
- Technical Support Engineer at Ebix
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
Experience
Technical Support Engineer
Sep 2024 — Present · Noida, IN
Ebix Software India Pvt. Ltd.| Noida | IT Systems Operations & MaintenanceProvided enterprise-level IT support and infrastructure operations management, ensuring seamless end-user productivity and system availability across the organization.• Managed Active Directory administration including user provisioning, password resets, access control, and OU management• Administered and supported VDI environment using VMware Horizon for remote workforce• Configured and troubleshot Office 365 and Outlook-related issues including mailbox configuration, PST management, and profile errors• Diagnosed and resolved network-related issues (DNS, DHCP, TCP/IP, VPN connectivity)• Provided remote and onsite support for hardware, OS, and application-level incidents• Handled incidents through ticketing tools such as ServiceNow, Jira, Zendesk, and Freshdesk while maintaining SLA compliance• Performed root cause analysis to reduce recurring incidents and improve system stability• Coordinated with cross-functional teams for escalation management and critical issue resolution
Education
Rani Laxmi Bai Memorial School (R.L.B.)
Matriculation
2016 — 2017
Rani Laxmi Bai Memorial School (R.L.B.)
Intermediate
2018 — 2019
Rajkiya Engineering College Mainpuri
Bachelor of Technology - BTech
2019 — 2023
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