Divyanshu Pandey

Process Specialist @Infosys

Pune, IN

Process Specialist | InfosysAs a Process Specialist at Infosys, I am responsible for managing and improving key business processes, with a strong focus on User Access Management (UAM), Salesforce support, and project coordination. My responsibilities include:Managing User Access Management (UAM) processes, ensuring secure and compliant access provisioning and deprovisioning across enterprise applications.Supporting and administering Salesforce CRM, including user setups, role/profile configurations, data management, and access troubleshooting.Collaborating with cross-functional teams on the SELL project, driving process optimization, sales enablement, and system alignment with business requirements.Ensuring adherence to SLAs, compliance standards, and internal audit requirements within client environments.Leveraging tools like ServiceNow, Salesforce, and internal Infosys platforms for case management, reporting, and workflow efficiency.Contributing to process documentation, knowledge base creation, and continuous improvement initiatives to enhance service delivery.

CHANDIGARH UNIVERSITY

Master of Computer Applications - MCA

CHANDIGARH UNIVERSITY

Mca

Makhanlal Chaturvedi National University of Journalism and Communication

Bachelor

Makhanlal Chaturvedi National University of Journalism and Communication, Bhopal

BCA

CHANDIGARH UNIVERSITY

Master