Divyanshu Malhotra
Customer Success Manager @Haptik
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WORK HISTORY
Customer Success Manager @Haptik
Mumbai, IN
EDUCATION
Kraftshala
INDUSTRYcreds Program, Brand Building
Symbiosis Institute of International Business
Master of Business Administration - MBA
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
B.Com , Marketing
ABOUT DIVYANSHU MALHOTRA
I am a seasoned Customer Success Specialist with a passion for driving exceptional outcomes. With a proven track record of cultivating strong client relationships, I thrive on helping businesses achieve their goals. My approach is rooted in understanding each client\'s unique needs and aligning our solutions to maximize ROI-driven growth. My experience majorly have been in SaaS industry handling clients across National and International geographies working with marque brands who are renowned for their brand value in their working sector. Talking about some number games, I have helped clients achieved 43% of better engagement by implementing strategies using the product and offerings which resulted to a client retention of 94% and 18% growth to my portfolio\'s annual revenue. I have a deep understanding of the challenges they face. I am adept at developing tailored strategies, optimizing product usage, and providing world-class consulting to ensure my clients\' success. My strengths lie in communication, problem-solving, and data-driven decision-making. I\'m not just a customer success professional; I\'m a partner in their journey to success. My collaboration has been to unlock the full potential, drive revenue, and create success stories that inspire.
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