Divyanshi Tomar

About Divyanshi Tomar

Passionate about building strong professional relationship and delivering excellent client services, I bring a dynamic background of some experience in HR and Recruitment and currently working as Assistant manager in banking sector.My journey began with hiring the right talent and understanding people, and now it has evolved into managing key client relationship, ensuring smooth banking operations and contributing to business growth.With a focus on customer satisfaction, relationship building and problem solving, I strive to add value in every interaction.I am always open to learn new skills, exploring growth opportunities, and collaborating with professionals who value trust and performance.

Experience

1. Banker-customer Experience

   IDFC FIRST Bank

   Dec 2025 — Present · Indore, IN

   Managed end-to-end customer banking relationships with a focus on service excellence and long-term value creation.•Handled day-to-day branch banking operations, including NEFT, RTGS, cheque clearing, and account servicing with high accuracy.•Handled diverse customer portfolios while delivering personalized banking solutions to support business growth.•Prepared and reviewed trial balances, financial records, and compliance documents to support audits and internal controls.•Managed customer queries and escalations, coordinating with IT and internal teams through ticketing systems for quick resolution.•Supported cash handling, vault operations, and locker management as per banking norms.•Ensured strict adherence to KYC and compliance guidelines, collaborating with cross-functional teams for reporting.•Actively contributed to staff training initiatives to enhance service quality and operational efficiency.

Education

• Dr. B. R. Ambedkar University, Agra

  Bachlor of science, Bachlor of science

• Jiwaji University (JU), Gwalior

  Master of Business Administration - MBA, Business Administration and Management, General

  2021 — 2023