Divyansh Srivastava
Team Lead at HCLTech
- Role
- Senior Analyst Team Lead at HCLTech
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
Experience
Senior Analyst Team Lead
Jan 2023 — Present · IN
As a Team Lead, I manage and guide a dedicated team of IT support professionals, ensuring seamless day-to-day operations of the service desk. I focus on delivering prompt, efficient support, maintaining high customer satisfaction, and ensuring adherence to SLAs. My role involves mentoring team members, driving process improvements, and collaborating with other departments to resolve complex technical issues and enhance service delivery. I’m passionate about building high-performing teams and continuously improving the end-user support experience.
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