Divyansh Singh
Genpact | web developer | C++| Swift | iOS Developer | SQL | CSS|JAVA|
- Role
- Process Associate at Genpact
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Divyansh Singh
A B.Tech in Computer Science graduate with strong analytical skills and experience in…
Experience
Process Associate
Jun 2024 — Present · Hyderabad, IN
As a Process Associate at Genpact, I manage both voice and non-voice processes, handling inbound and outbound communications efficiently through advanced telecommunication systems. My role involves utilizing CRM software such as Salesforce and Zoho to manage customer interactions and maintain accurate records.I leverage data analytics tools, including Excel, SQL, and Python, to analyze customer data, identify trends, and provide actionable insights for process improvement. Employing Lean Six Sigma methodologies, I optimize workflows to reduce turnaround times and enhance operational efficiency.In addition to providing comprehensive technical support for digital platforms, I troubleshoot issues and guide clients through problem resolution. I manage and manipulate large datasets using SQL, ensuring data integrity and consistency across systems.
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