Divyansh Saraswat

Role: Manager- Service & Operation at HDFC Bank
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Divyansh Saraswat

Banking and Fintech professional with 10+ years of experience in Merchant Acquisition…

Experience

Manager- Service & Operation
HDFC Bank
Oct 2022 — Present · Gurugram, IN
End-to-end product lifecycle management, ensuring seamless installation, de-installation, and issue resolution.• Leading a 16-member team while coordinating with 4 vendor partners to ensure smooth hub & field operations.• Optimized SLA & TAT compliance, improving operational efficiency and customer satisfaction.• Strengthened client relationships, reducing customer churn and increasing retention.• Implemented strategic cross-selling initiatives, driving revenue growth from existing customers.• Managed inventory control and stock levels, preventing disruptions in service operations.

Education

Ranchi University
Bachelor's degree
2012 — 2016
CN Inter college , Ranchi
+2
2010 — 2012

Contact information

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Work email
•••••@hdfc.bank.in
Personal email
•••••@•••••.com
Direct dial
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Current company

HDFC Bank

Banking · 216K employees · Mumbai, Maharashtra, India

HDFC Bank is India's largest private sector bank, offering a comprehensive range of financial products and services to our customer base of over 92 million. Our extensive distribution network of 8,919 branches and 21,031 ATMs across 3,836 cities and towns as of August 2024, reaches every corner of the country, making us accessible to millions. Promoted by Housing Development Finance Corporation (HDFC), India's leading housing finance company, HDFC Bank began operations in 1995 with a simple mission: to be a "World-class Indian Bank". With a single-minded focus on product leadership, customer focus and operational excellence, we have emerged as a leading player in all our business segments. We cater to individuals and businesses, offering a full range of innovative banking solutions including loans, payments, and wealth management. Our business solutions empower companies of all sizes, from MSMEs to large corporations, helping them grow with tailored banking services and financial tools. In 2023, the Bank merged with HDFC Ltd, combining our robust banking services with HDFC Ltd's legacy of leadership in housing finance. This merger enhances our ability to offer home loans and other financial services, ensuring seamless access for customers across urban and rural areas. As a socially responsible corporate citizen, we believe in banking with a purpose. Through our CSR initiative, Parivartan, we actively work to drive positive change across education, healthcare, skills training, and sustainable livelihoods impacting over 10 crore lives across the country. Our commitment to community impact is as strong as our dedication to delivering value to our stakeholders. As we expand, we continue to stay at the forefront of innovation, offering seamless digital banking experiences to enhance the lives of our customers. HDFC Bank prioritises the security of its systems and remains committed to maintaining the confidentiality of its customers' data. As a precaution

hdfc.bank.in

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About Divyansh Saraswat

Experience

Manager- Service & Operation

Education

Ranchi University

CN Inter college , Ranchi

Find verified contacts for anyone on LinkedIn