Divyansh Jangam

About Divyansh Jangam

Experienced professional with a strong foundation in virtual assistance, client support, and market research, focused on driving operational excellence and business growth.At Nexithon, I contributed as an Associate by managing client relationships, streamlining internal processes, and leveraging technology to optimize workflows. Working closely with cross-functional teams, I helped align deliverables with client expectations, ensuring timely and effective execution.Previously, at Arcgate, I served as a Senior Research Analyst and Research Assistant. My role involved deep data research, CRM management (Salesforce, Zendesk, Labler), and strategic market analysis. I used tools like Salesforce and Tableau to extract actionable insights that supported client decision-making and process improvements. Key Skills:• Virtual Assistance & Client Support • CRM Tools – Salesforce, Zendesk, Labler • Market Research & Data Analysis • Social Media Marketing • Process Optimization • Cross-Functional Collaboration Recognized for consistent performance, teamwork, and innovation, I am always eager to contribute to impactful projects and help organizations achieve their goals.

Experience

1. Associate

   FBSPL

   Aug 2025 — Present

   Detail-oriented Insurance Operations Associate with hands-on experience in managing end-to-end back-office insurance processes for U.S. clients. Skilled in leveraging industry-standard Agency Management Systems (AMS) such as HawkSoft, Applied Epic, and other platforms to ensure accurate policy servicing, data management, and client support.Key Responsibilities:Managed policy lifecycle processes including new business setup, renewals, endorsements, and cancellations across multiple AMS platformsProcessed Certificates of Insurance (COIs), ACORD applications, and policy documentation with high accuracy and compliance standardsPerformed data entry, validation, and updates in HawkSoft, Applied Epic, and other AMS systemsCoordinated with account managers, underwriters, and agents to ensure timely task completion and service deliveryReviewed insurance documents for completeness, identifying discrepancies and ensuring proper resolutionHandled loss runs, claims-related documentation, and policy servicing requestsMaintained turnaround time (TAT) and quality benchmarks in a fast-paced environmentSupported client servicing activities by managing emails, follow-ups, and task trackingCore Skills & Tools:Agency Management Systems (AMS): HawkSoft, Applied Epic, AMS360 (or others if applicable)Insurance Processes: Policy servicing, endorsements, renewals, COIs, ACORD formsData Management & Quality AssuranceProcess Coordination & Workflow ManagementStrong attention to detail and documentation accuracyProfessional Strengths:Ability to work with multiple stakeholders across geographiesStrong understanding of U.S. insurance workflows and compliance requirementsEfficient in handling high-volume transactional tasks with accuracyQuick learner with adaptability to new systems and processes

Education

• Mohanlal Sukhadia University (MLSU), Udaipur

  Bachelor's degree, Computer Science