Divyani Paliwal
Sr. Customer Success @Volopay | Driving Customer Growth | Scaling Businesses
- Role
- Sr Customer Success Manager at Volopay
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Divyani Paliwal
Customer Success Manager | Empathetic Problem Solver | Data-Driven StrategistI thrive on uncovering customer challenges and providing empathetic, data-driven guidance to elevate their platform experience to new heights (yes, aiming for that “to infinity & beyond” vibe!).With over 6 years in customer and operations management, I’ve had the privilege of serving 200+ global clients across digital marketing, technology, and FinTech. My expertise spans industries including cybersecurity, hospitality, retail, expense management, and fashion, showcasing exceptional client relationship management and financial oversight for accounts exceeding $1.5M USD.My diverse career has included roles in project management, product marketing, technical support, sales, and strategy. These experiences have taught me- To place the customer at the heart of everything I do, keeping processes in mind- To trust my instincts while validating decisions with data- To stay organized and maintain meticulous records for smoother operations, benefiting my peers as well- To continuously learn from people, tools, and data- To stay calm under pressure and proactively address potential issues.I’m passionate about expanding my professional network, acquiring new skills, and seizing growth opportunities. I love being the go-to person for product knowledge, analytical solutions, or just a friendly chat within the Customer Success team.Outside of work, you’ll find me reading fiction, exploring new curiosities on Google, or nurturing and stressing over my plants.I enjoy meeting new people and hearing fresh perspectives. Feel free to reach out if you’d like to share customer stories, need plant advice, or if there’s any way I can assist. Let’s connect!
Experience
Sr Customer Success Manager
Aug 2024 — Present
Education
Rajasthan Technical University (RTU), Kota
B.Tech , Electrical and Electronics Engineering
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