Divyani G.
ServiceNow ITOM Discovery | ServiceNow Service Mapping SM | ServiceNow Admin | MID Server | BMC Discovery | ADDM | SAAM Business Modelling | Outpost
- Role
- Servicenow Service Mapping Lead at EY
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Divyani G.
With 7 years of dedicated expertise in ServiceNow and BMC Discovery, I am passionate…
Experience
Servicenow Service Mapping Lead
Apr 2025 — Present · Pune, IN
Experienced IT professional with over 7 years of expertise in IT Operations Management (ITOM) and configuration management, specializing in implementing ServiceNow Discovery and Service Mapping in customerenvironment. Proven track record of leading end-to-end service mapping initiatives to enhance visibility into IT infrastructure and support CMDB accuracy. Adept at collaborating with cross-functional teams to identify business services, map dependencies, and ensure alignment with organizational goals. Strong background in stakeholder engagement, process improvement, and ensuring compliance with ITIL best practices.
Education
MKSSS Cummins College of Engineering for Women
Bachelor of Engineering (B.E.), Electronics and Telecommunication
St Mary's Convent Sr Secondary School, Bhopal
Physics, Chemistry, Maths, Science
2001 — 2013
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