Divya Mehta
Operational Team Leader (Secondment) @ARAG Law
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WORK HISTORY
Operational Team Leader (Secondment) @ARAG Law
Bristol, GB
Leading onboarding operations across multiple legal departments, driving team performance, service delivery, and continuous improvement within a fast-paced legal services environment- Leading and supporting a team across Employment, Personal Injury, and Volume Claims onboarding functions- Managing workloads, performance, and delivery against SLA and quality standards- Conducting regular 1-2-1s, appraisals, and return-to-work (RTW) meetings, supporting development, wellbeing, and performance- Facilitating team meetings and acting as a key communication link between the team and senior leadership- Coaching and mentoring team members, fostering an open, supportive, and high-performing culture- Driving process improvements across onboarding and wider Legal Operations workflows- Supporting recruitment, onboarding, and training of new starters- Overseeing compliance, data accuracy, and operational risk management
EDUCATION
University of the West of England
Bachelor of Arts - BA, Business and Management (Honors)
University of the West of England
International Year One in Business, Accounting and Business/Management
University of the West of England
Master of Science - MS, Human Resource Management
ABOUT DIVYA MEHTA
People Operations is where I thrive. For the past three years at ARAG UK, I’ve been the go-to person for onboarding, data accuracy, problem-solving, and cross-team collaboration across multiple departments including Employment, Personal Injury, and Volume Claims. I’m trusted to lead processes, support new starters, drive improvements, and step up during team leader absence—earning a reputation for reliability, initiative, and strong relationship-building.With a Master’s in Human Resource Management, CIPD accreditation, and experience supporting HR transformation (including major organisational change), I bring a blend of operational excellence and people-focused thinking. I naturally look for better ways of working, whether through process optimisation, training support, or bringing clarity to complex workflows.I’m passionate about creating seamless employee experiences, supporting talent development, and helping organisations run smarter and more human-centred. I’m open to HR and People Operations opportunities in the UK and GCC, especially in environments that value growth, innovation, and meaningful impact.
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