Divya Kumar
Custom Silicon Management | ASIC Program Mgmt. |Customer Quality | Supply Chain & Sourcing | Tech Mktg.| Automotive/Foundry | SOC AI Chip Dev
- Role
- Sr Director Head -global Customer Quality Strategic Alliances at onsemi
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Divya Kumar
Semiconductor Foundry, Technology & Marketing, Global Yield, Quality, and Customer Engineering leader in the Semiconductor, Hi-tech & Automobile industries.[Expert of New Technology Transfer; Years of strong Semiconductor FAB experience with Quality, Yield, Validation & Engineering management; Supplier Quality audits Vendor development experience worldwide]• 9 President awards winner, Semiconductor foundry expert with tier -1 foundry, Automotive, Fab-less & semiconductor companies.]• 4 back-to-back Microprocessor Technology Transfers at three different Intel semiconductor FAB worldwide.• Process Technology/Defect Reduction/Yield Improvement expert of 90/65/45/32/22/14nm FAB technology nodes.• MBA -Supply Chain Mgmt. with strong Quality management experience from Asia, Europe, and the USA.• MBA -Health Sector Management (cGMP, FDA, US Health industry).• Global experience of Semiconductors, Automotive product management from NPI to Market• Excellent project management skills with specialization in new technology startups, Product Mgmt.• Product development from early-stage to NPI to HVM to Pkg to Launch to market return ownership.• Specialist in leading Customer Management, Audits, Supplier Quality audits, Internal audits, validation audits at the international level.• Proven leader in Semiconductor and Semiconductor-Automotive niche sector with executive-level influence on program management• Technical trainer, Quality certification document writer, and Quality management consultant.• Automotive Startup, VDA6.3 registered Auditor and Automotive Champion, Automotive NPI from Design to the End customer,• Coach/Mentor -Zero Defect Program, PPAP, 8D, FMEA, APQP, Safe Launch Plan, etc.• Organizer of high-level QBR, QTR, Executive Summits, Tech Forum host, etc.• Mentor, Coach of various technical papers, activities
Experience
Sr Director Head -global Customer Quality Strategic Alliances
Oct 2024 — Present · Dallas, TX, US
Responsible for leading and managing the a large global customer quality engineering team of professionals worldwide, driving customer satisfaction, and ensuring the quality and reliability of onsemi products•Automotive product quality support for global customers on state-of-the-art semiconductor automotive products, including EVs. • Voice of customer on all customer quality related issues and solving day to day problems globally • Strategic partnership alliance in the semiconductor-automotive industry for future semiconductor products • Voice of customer to CEO and other senior executives on customer quality related issues, dashboard, score cards, customer pulses and other partnership alliances reducing the impact on business and improving customer quality issues. • Customer Engagement: Serve as the primary liaison for quality-related discussions with customers, understanding and addressing their specific needs and expectations. • Cross-Functional Collaboration: Work closely with Sales, Marketing, Engineering, and Multi-functionals teams to integrate customer requirements into our Quality Management processes. • Issue Resolution: Lead efforts to address customer concerns, RMAs, and complaints, implementing corrective and preventive actions to resolve issues and prevent recurrence. • Quality Systems: Implement and manage systems to gather customer feedback, track customer satisfaction scores, and analyze quality and reliability data to identify trends and areas for improvement. • Reporting: Prepare and present reports for CEOs, Executives, Senior management, highlighting key performance indicators (KPIs) and progress on quality initiatives. • Team Leadership: Lead a team of quality professionals in developing and executing quality improvement initiatives based on customer feedback.• Responsible for RMA support globally, customer audits, PPAP, CSR (customer Service Requirement reviews), PPM negotiations and improvement activities,
Education
Technological University Dublin
Bachelor's Degree, Mechanical Engineering
2001 — 2004
UPTE
Engineering Degree, Mechanical & Production Engineering
1992 — 1996
Technological University Dublin
Master's Degree, Strategic Management
2009 — 2011
W. P. Carey School of Business – Arizona State University
Master of Business Administration - MBA, Supply Chain Management
2012 — 2014
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