Divya Kasturi Kasthala
Senior Product Manager
- Role
- Senior Product Manager at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Divya Kasturi Kasthala
I’m a customer-first Product Leader with 12+ years of experience building and scaling AI-powered and enterprise products that drive meaningful customer outcomes.Today, I lead AI-powered Help Agent experiences focused on transforming how customers get support—shifting from reactive case resolution to proactive, intelligent self-service. My work centers on improving resolution rates, increasing conversion, and reducing support costs, all while maintaining a strong balance between innovation, trust, and reliability.I’ve had the opportunity to build and scale products across a range of problem spaces—from AI agents for customer success (renewals, adoption guidance, case management, escalation) to enterprise platforms like Case Management as a Service (CMaaS) and large-scale learning systems supporting hundreds of thousands of users. I’ve also led complex integrations and M&A migrations, helping unify ecosystems into seamless customer experiences.What defines my approach:• Customer obsession backed by data and real-world insights• Strong product intuition combined with structured thinking (Design Thinking, LUMA)• End-to-end ownership—from strategy and roadmap to execution and scale• Deep cross-functional leadership across engineering, data science, support, and contentBefore product management, I worked in consulting and engineering—experiences that continue to shape how I think about systems, scalability, and business impact.
Experience
Senior Product Manager
Feb 2024 — Present · Hyderabad, IN
Work closely with application teams, business stakeholders, engineering, and other cross-functional groups to prioritise new features and functionality based on business objectives and engineering estimates- Develop user stories, acceptance criteria and product backlog. Partner with engineering in building technical requirements- Collaborate daily with engineering and business stakeholders in a fast-paced Agile/Scrum development process to deliver new features and functionality- Handling scrum ceremonies regularly throughout the project tenure- Coordinate product releases among engineering and business stakeholders
Education
VNR Vignana Jyothi Institute of Engg & Tech
Bachelor of Technology (B.Tech.), Computer Science
2006 — 2010
Great Lakes Institute of Management
Post Graduate Program in Management, Business Administration ,Marketing ,Business Analytics and Operations
2015 — 2016
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