Divya Khanna

Product Owner @Shoppers Drug Mart Specialty Health Network

Toronto, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2023 — Present

Product Owner @Shoppers Drug Mart Specialty Health Network

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Mississauga, ON, CA

Role – Salesforce Healthcare Product Owner

EDUCATION

2003 — 2007

Punjab Technical University, Jalandhar

Bachelor of Technology - BTech, Information Technology

2007 — 2009

Asia Pacific Institute Of Management

Post Graduate Diploma of Management, Finance and Operations

SKILLS

Credit ManagementBusiness DevelopmentCompetitive AnalysisTeam ManagementCustomer ServiceBusiness AnalysisCustomer Relationship Management (Crm)Business StrategyMarketing StrategyRequirements AnalysisRetail BankingManagement

ABOUT DIVYA KHANNA

Certified Product Owner CSPO, Salesforce Certified Administrator, Certified Scrum Master CSM- 9+ year exp in Product Owner, Product Management & Business Analysis, specializing in understanding and supporting various Banking & Financial and Healthcare Solutions and Products including Data Reporting, Financial Business Process Automations, Digitization, Business Transformations and Regulatory Compliances- Expertise in Financial Business Processes like Taxation, Credit, Investments, Lending, Property Mortgage, Loans, Wealth Management, SWIFT, AML, Insurance, Mutual Funds, Core Banking System- Hands-on experience in Banking Solutions like Account Opening, ATM Forecast, Cash Ordering & Shipment, Mortgage Calculator and Financial Transactions, RESP, RRSP,TFSA, Mutual Funds, RRIF- Experience in Business Analysis, Requirement Gathering, Gap Analysis, Client Interactions, Change Request Management, Product Analysis and Mapping, AS-IS and TO-BE analysis- Experience in Test Management including Test Plan, Test Scenarios, Test Cases and Test Execution. Defect Management including Defect Life Cycle and Triage and Test Execution Reporting- Functional evaluation and Black Box Testing of the newly developed banking solutions with business users and vendor teams. Exp in Live links testing- Experience in Web, Desktop & Mobile based software testing with Software Development Life Cycle SDLC- Experience in leading Scrum teams as Scrum Master and performing the role of Product Owner to prioritize the Solution functionality and deliveries- Executing Agile Ceremonies like Sprint Planning Meeting, Daily Scrum (Epics/ User Stories / Defects/ Sub Tasks), Sprint Review Meeting and Sprint Retrospective, Backlog Refinement and Planning, Agile Project Resource Planning- Proven ability to lead and mentor cross-functional teams, fostering a collaborative work environment and timely project delivery- Liaise with cross-functional teams to enhance solution’s UX, design and ease of usability- Hands on experience in testing Charles River (CRIMS), Broadridge and Salesforce workflows- Hands-on experience on MS Office 365, Atlassian JIRA, Confluence, SharePoint, MS SQL, Perfecto Manual Testing, GUI Testing, Bugzilla, ALM, HTML, Zephyr, Kanban, Scrum, SoapUI, PowerBI, Toad, Jenkins, SQL, Oracle, Visio, DevOps, BMC Remedy, ServiceNow, Clarity PPM, ETL, AWS, Azure Cloud, ITSM- Software Development Life Cycle SDLC | Product Management Life Cycle PMLC | Agile Scrum Ceremonies | Business Process Automation BPM | PMP Trained- Canadian Citizen.

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Divya Khanna — Product Owner at Shoppers Drug Mart Specialty Health Network in Toronto, CA | Unifers