Divya Gera
Change Management & Communication Specialist @Accor
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WORK HISTORY
Change Management & Communication Specialist @Accor
Toronto, ON, CA
Brought in to lead change management and to support learning for one of North America’s largest HCM transformations, delivering adoption results that exceeded programme expectations• Led change across 70+ luxury properties, including Fairmont, Sofitel, and Raffles, building trusted relationships with hotel administrators and leadership teams• Authored and standardised 400+ SOPs, translating complex system processes into clear, property-ready guidance• Led French translation of the Dayforce system for Quebec, ensuring regulatory alignment and user confidence• Stepped in as on-site trainer during COVID disruptions, travelling property to property to keep go-lives on track when training resources became unavailable• Delivered 98% user adoption, reduced support tickets by 30%, and achieved 93% positive feedback from properties post-implementation
EDUCATION
University of Mumbai
Bachelor of Commerce (B.Com.), Business/Commerce, General
Alliance Française de Mumbai
DALF C1 in French
Instituto Hispania
B2 in spanish
Holy cross convent high school
High School Diploma
CONFUCIUS INSTITUTE OF CHINESE PRIVATE LIMITED
Chinese Language and Literature
SKILLS
ABOUT DIVYA GERA
I help organisations deliver sustainable, large-scale transformation by building trust, driving adoption, training and protecting operational continuity in complex environments. With close to a decade of experience across luxury brands, global portfolios, and public-sector programmes, I have led change and enterprise HCM transformations in partnership with senior leaders and frontline teams across organisations including Accor, the United Nations, Accenture, Capgemini, and Thomas Cook.I am multilingual (English, French, Hindi, Spanish, with basic Arabic), PMP® and CCMP™ certified, and experienced in working across cultures, functions, and seniority levels always prioritising adoption, experience, and long-term value over surface-level change.Core Capabilities• Lead enterprise change and transformation programmes across complex, multi-site environments• Drive adoption for large technology platforms by translating strategy into people-ready execution• Build trust with stakeholders at all levels through structured change, training, and communication• Design and standardise SOPs, governance, and operating models teams actually use• Step in during high-risk go-lives and disruption to stabilise delivery and protect outcomesKey Experience• Led change management for one of North America’s largest HCM transformations across 70+ luxury properties, delivering 98% adoption and a 30% reduction in support tickets• Authored 400+ SOPs and led full French localisation of an enterprise HCM platform• Delivered digital enablement programmes for participants across conflict-affected regions including the Sahel Belt, Afghanistan, and Iraq• Transformed an inherited HR support function into a high-performing bilingual operation with zero attrition• Worked directly within Dubai’s tourism ecosystem, managing VIP French B2B partners and high-visibility inbound programmesWhat Guides My WorkI believe transformation succeeds when people feel clear, supported, and confident not overwhelmed. My focus is on scaling change with discipline and empathy, ensuring systems, processes, and teams are built to last.If you are looking to strengthen adoption, transformation outcomes, and operational continuity, let’s connect
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