Divyadeep Rajpurohit

About Divyadeep Rajpurohit

Ultra-luxury hospitality professional specializing in anticipatory Butler service and…

Experience

1. Personal Concierge Sr Butler

   MSC Cruises

   Aug 2018 — Present · Geneva, CH

   As a seasoned Sr. Butler, I bring a wealth of experience and robust managerial skills to ensure our VIP guests receive unparalleled service from check-in to check-out at the yacht club\'s exclusive VIP area. Here\'s how I ensure excellence in service: 1.**VIP Safety and Satisfaction**: From their arrival, I prioritize the safety and satisfaction of our VIP guests, ensuring their needs are met with the highest standards of hospitality throughout their stay. 2.**Ownership and Proactive Resolution**: I take full ownership of addressing guest feedback and requests, fostering a culture of accountability among the team. By resolving issues promptly, I maintain guest satisfaction and loyalty. 3.**Confidentiality and Reputation Management**: I handle guest information with discretion, safeguarding our establishment\'s reputation by ensuring their privacy is respected at all times. 4.**Enforcement of Standards and Regulations**: I diligently enforce organizational standards, procedures, and legal regulations to maintain a safe and compliant environment. I oversee workplace safety protocols and ensure staff are trained accordingly. 5.**Tactful Complaint Handling**: I address guest complaints with tact and discretion, resolving issues promptly and professionally to mitigate any negative impact on the guest experience. 6.**Seamless Coordination of Special Requests**: I ensure every special request, from bespoke dining experiences to exclusive shore excursions, is executed flawlessly, exceeding guest expectations with meticulous attention to detail. 7.**Thorough Follow-up and Quality Assurance**: After fulfilling guest requests, I conduct thorough follow-ups to ensure all amenities and services meet our standards, guaranteeing consistency and excellence in every interaction. By leveraging these competencies, I am dedicated to delivering exceptional and personalized service that enhances the overall experience and satisfaction of our VIP guests.

Education

• Institute of Hotel Management Goa

  Bachelor's degree, hospitality and hotel administration

  2013 — 2016

• Lucky bal niketan

  High- school, HSC, commerce, Business/Commerce, Physical Education

  2011 — 2012

Skills

• Wine
• Food & Beverage
• Customer Service
• Tenacious Work Ethic
• Leadership and Supervision
• Team Facilitator
• Time Management
• Hospitality Management
• Professional Conduct
• Human Relations
• Travel and Tourism
• Microsoft Outlook
• Microsoft Office
• Butler