Divya Balachandran

About Divya Balachandran

Senior-level program/project manager with over 25 years of expertise across multiple industries, Divya is also a passionate and accomplished professor of business, management, and marketing (digital, social, and traditional). With a strong belief in the power of technology to transform learning, she integrates tools like AI and prompt engineering into her work to make education more engaging, accessible, and results-driven. Divya brings deep experience in using data-informed strategies to lead programs, design content, and drive outcomes in instructional design, onboarding, facilitation, operations, and problem-solving. She has successfully led 100-member teams (BPO operations) across culturally diverse environments in the U.S, Australia, and India, with a focus on the APAC region. Known for her strategic mindset and ability to deliver under pressure, Divya thrives at the intersection of innovation, execution, and learner-centered design. Key Strengths- Task-driven, well-networked professional who consistently delivers under pressure- Quick learner and excellent problem-solver, thriving in new and challenging environments- Passionate about using technology to help learners and organizations succeed- Strong communicator and collaborative team player with a goal-oriented mindset- Self-starter who excels at managing multiple priorities with clarity and focusSpecialties: Operations Management (Specializing in call center operations), e-Learning, Higher Education, AI (ChatGPT, Claude), LMS (Moodle, D2L, CANVAS, BlackBoard), Universal Design for Learning, Social Media (Facebook, YouTube, Vimeo, LinkedIn, Twitter, Reddit, Quora, HubSpot), Content Management (WordPress, SharePoint), Curriculum Development, Marketing, Communication Tools (Slack, Microsoft Teams, Zoom, Google Suite, ASANA), Zendesk, Quip, Smartsheet Learning and Development (ILT, VLT, Hybrid)

Experience

1. Professor - Business Department

   Clark College

   May 2009 — Present · Vancouver, WA, US

   Serve as a senior academic and learning design leader, partnering with institutional leadership to align curriculum with workforce needs, accreditation standards, and student success outcomes.New Program Initiative Director- Spearheaded strategic initiatives and provided visionary leadership as Program Director at Clark College, overseeing the creation, development, and implementation of innovative curriculum and online learning programs, including creating a content library (SharePoint)- Led the design and execution of comprehensive online learning initiatives, overseeing the optimization of learning management systems and ensuring compliance with accessibility standards like VPAT and WCAG- Innovated instructional strategies and assessments to cultivate critical thinking and problem-solving skills, conducting rigorous evaluations and leveraging data insights for continuous program enhancement and stakeholder collaboration toward program excellence.Business/Management/Marketing Faculty- Taught a variety of undergraduate courses in business, management, and marketing (digital, social media), integrating online assessments and technology-enhanced (ChatGPT, gen-AI) learning activities to enhance student learning outcomes- Developed and implemented innovative instructional strategies and assessments, tailored to the needs of diverse learners (ILT, VLT, and hybrid), and designed to promote critical thinking and problem-solving skills- Provided mentorship and support to students, fostering a positive and inclusive learning environment conducive to academic success.New programs: Bachelor of Applied Science in ManagementNew Courses: Customer Service in Present day, Motivation and Leadership, Social Media Marketing, Introduction to Electronic Commerce, Digital marketing, Project ManagementTools Used: Canvas LMS, Microsoft Suite, CANVA, Figma, Google Suites, Zoom, Teams, ASANA, SLACK

Education

• Swiss School of Business and Management

  Doctorate of Business Administration, Global Business and AI

• CQUniversity

  Post Graduate Degree , Information Technology

• Monash University

  B.Sc, Mathematical Statistics

• Monash University

  MBA, Business Systems/E-Commerce

Skills

• Coaching
• Data Analysis
• Finance
• Web Marketing
• Project Management
• Statistics
• Social Media
• Higher Education
• Business Development
• Instructional Design
• Marketing Strategy
• Moodle
• Online Banking
• Organizational Development
• Online Marketing
• Business Analysis
• Leadership Development
• Call Center Management
• Outsourcing
• Electronic Commerce
• Leadership
• Customer Service
• Marketing
• Recruiting
• Credit Cards
• Staff Development
• Business Strategy
• Emarketing
• Customer Relationship Management (Crm)
• Curriculum Development
• Networking
• Vendor Management
• Management
• Research
• Consulting
• Captivate V8
• Team Management
• Human Resources
• Program Management
• Change Management