Divya Srivastava
Operations & Strategy Professional | Generative AI | Risk Management | Process Improvement | Data Analysis (Excel) | Market Research | Team & Stakeholder Leadership | Skilled in Jira, Asana, Trello, Confluence |
- Role
- Operations Manager at IDP India
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Divya Srivastava
I\'m Divya Srivastava — an operations and strategy professional with a passion for…
Experience
Operations Manager
Dec 2021 — Present · Lucknow, IN
End-to-End Test Operations LeadershipManaged and executed seamless delivery of computer-delivered and paper-based IELTS across 7+ high-capacity test centres, aligning with global IDP and Cambridge protocols.Team Leadership & Workforce ManagementSupervised and trained 60+ staff, including invigilators and admin personnel, ensuring real-time readiness, test integrity, and a consistent standard of excellence.Quality Assurance & Compliance GovernanceEnsured 100% audit success rate through strict adherence to IDP’s exam security guidelines, identity verification protocols, and incident reporting frameworks.Candidate Experience OptimizationSpearheaded initiatives that led to a 22% improvement in candidate satisfaction scores by reducing wait times, enhancing onboarding, and creating smooth test-day experiences.Stakeholder & Vendor CoordinationLiaised with Cambridge Assessment English, IDP global teams, and third-party vendors to synchronize logistics, reporting, and operational KPIs across all test locations.Data-Driven Insights & ReportingCreated and maintained dynamic daily, weekly, and monthly dashboards, enabling data-backed decision-making and forecasting for over test-takers per month.Business Continuity & Risk ManagementDeveloped and executed emergency SOPs that reduced test-day disruptions by 85%, including rapid IT recovery protocols and candidate reallocation strategies.Technology Oversight (Digital Ops)Managed computer-delivered IELTS platforms, coordinated troubleshooting with IT teams, and maintained 99.5% system uptime across testing environments.Process Improvement & Efficiency GainsImplemented lean process interventions that cut operational turnaround time by 30%, optimized scheduling, and minimized resource underutilization.
Education
O.P. Jindal Global University (JGU)
Master of Business Administration - MBA, Strategy and leadership
PT. DEEN DAYAL UPADHYAY RAJKIYA KANYA MAHAVIDYLAYA, E-BLOCK, RAJA JI PURAM
Bachelor of Applied Science - BASc, Physics\chemistry
Chatrapati Sahuji Maharaj Kanpur University, Kanpur
Master of Arts - MA, economics
2015 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.