Divya Yadav
Senior Product Manager – Visa | Ex‑EY | Dynamics 365 CRM | Power Platform | IIM‑R
- Role
- Senior Consultant at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Divya Yadav
Technical Product Owner with 8+ years in D365 CRM, PowerApps, and Agile product delivery. Proven track record boosting lead conversion by 30%. Expert in end-to-end lifecycle ownership, stakeholder engagement, and user training—driving adoption and business efficiency. Certified MB-200 and EMBA from IIM Raipur, passionate about turning data-driven strategies into business impact.
Experience
Senior Consultant
Nov 2016 — Present
Role: Business AnalystResponsibilities:• Analyze customer / business stakeholder\'s requirements and processes through document analysis, interviews, workshops, and workflow analysis.• Translate stakeholders\' business/system (Functional and Non-Functional) requirements into different tangible deliverables such as functional specifications, Epics/features, Use Cases, User Stories, Workflow/Process diagrams, Data flow/Data model diagrams.• Responsible for gathering demand requirements & developed work allocation & scheduling plan for the team• Efficiency improvement by 50% reduction in incident SLA by identifying redundant tasks in the system• Delivered consumer & transaction analytics consulting solutions to clients across Europe Middle East & Africa (EMEA)• Prioritize Product backlog using techniques like MoSCoW rule and WSJF in tools like JIRA.• Evaluating release deliveries to ensure product quality.• Creating Wireframes.• Product Demo’s to customers and stakeholders and facilitate UAT.• Capitalised the opportunities for growth across consumer segments & usage behaviour• Developing & monitoring consumer acquisition, retention & upgrade strategy• Customer experience & product improvements across the funnel on mobile/desktop web and app• Led a process overhaul by leveraging Agile methodologies to effectively launch features and react to our partner’s and customer’s needs.
Education
Indian Institute of Management Raipur
Executive MBA
2023
Duke University
Product Management
2021 — 2022
Visvesvaraya Technological University
Bachelor of Engineering - BE, Information Technology
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