Divya Vijayamurugan

About Divya Vijayamurugan

Hey there! I\'m an experienced Relationship Manager, specialising in building relationships with the clients and generating new to bank customers by educating them about the wealth management services being provided to them. Over 3 years, with a demonstrated history of working in the financial services industry in departments like services, disputes and sales of banking products, I have maximised the active online banking users by educating them about the features available in one touch away. I have also been rewarded and recognised for providing best in class services to my NAM clients in handling their retail banking accounts queries. In this whole banking journey, I got to learn and mentor my fellow mates. And to talk about my accomplishments, I have won a gold medal for driving investments and ranked in 2nd position in PAN India level. I have received both silver and bronze medals for providing new ideas to make banking process simple. Skilled in Microsoft Word, Sales, Retail Sales, Microsoft PowerPoint, and Microsoft Outlook. Strong sales professional with a Bachelor of Commerce (B.Com.) focused in Business/Commerce, General from Shri Ram College of Commerce.

Experience

1. Overseas Indian Personal Banker

   HSBC

   Sep 2022 — Present · Mumbai, IN

   Building effective relationships with clients to retain and developing sustainable relationshipsIdentify customer financial and other banking needs then make referrals to others where appropriateWorking closely with other departments to ensure that customer instructions are executed correctly and in a timely mannerEstablishing and agreeing client contact strategies in line with Group operating modelsImproving customer experience by collating customer feedback, identifying areas to improve such as operational, administrative, processes and competitiveness of products and servicesMaintaining an awareness of relevant products and services available from Group sources and elsewhere in order to provide the best solutions for clientsSupporting branch improvement initiatives, providing customer feedback of our service and product offering and ensuring compliance with audit requirements and quality assuranceDriving market leading standards for conduct and controls in line with bank values and expectations

Education

• Shri Ram College of Commerce

  Bachelor of Commerce (B.Com.)

  2014 — 2017