Divya Vijay

About Divya Vijay

Strategic HR Operations and Talent Acquisition Leader transforming global HR delivery across APAC, EMEA, Nordics, and Middle East:15+ years driving operational excellence through HR innovation. I transform complex global HR challenges into streamlined, compliant, and employee-centric processes that deliver measurable business impact.@: Leading HR Operations across Nordics, Africa, Middle East, and Egypt with focus on- Complete employee lifecycle: onboarding through offboarding- Multi-country payroll & pension administration- Internal controls, audit management, data governance- Strategic HR advisory & escalation point for complex matters- Regional Workday Recruiting & Transformation Lead for EMEA : Reduced service turnaround by 33%(3 to 2 business days) Achieved 4.69 employee engagement score with 100% SLA adherence Led digital transformation: Workday optimization, ServiceNow dashboards, Smart Scheduling Multiple recognitions: ACE Award (FY24 Q2), People Leadership Credential, Experience Amplifiers Award - HR Service Delivery & Operations Excellence- Executive & Leadership Hiring (Director to EVP)- Diversity & Inclusion Program Design- HR Digital Transformation (Workday, ServiceNow, SAP)- Multi-country Compliance & Labor Relations- Change Management & Process Optimization - Virtusa: Led APAC strategic leadership hiring (5+ years)- Cap Gemini: HR Consultant & Team Lead for France region- Multiple Stellar & PIRL Awards for performance excellence Open to connecting with HR leaders and talent professionals to exchange insights on global HR operations and talent strategy. Top Skills:Leadership HiringHR Service DeliveryWorkday (HCM & Recruiting)Diversity & Inclusion HiringTalent Strategy & Stakeholder Management

Experience

1. HR Operations & Service Delivery Manager Nordics Africa Middle East Egypt Kuwait

   Accenture

   Mar 2023 — Present · Bengaluru, IN

   Lead HR Operations across multiple geographies, ensuring seamless delivery of employee lifecycle services including onboarding, offboarding, payroll coordination, compliance, and employee relations case management. Serve as the escalation point for grievances and complex HR issues, partnering with HRBPs and Legal to ensure resolution in line with local labor laws. Act as a trusted advisor to business and HR leadership, providing coaching and guidance to managers and employees on performance, conduct, and people matters. Oversee HR audits and internal controls, ensuring compliance with regulatory, labor law, and data security requirements. Drive HR transformation initiatives with a focus on process automation, service delivery improvement, and adoption of global best practices. Represent the region globally as Workday Recruiting & Transformation Lead, driving optimization, change management, and innovation in recruitment processes across EMEA HR. Champion employee engagement and career launch initiatives in the Middle East, designing onboarding and recognition programs that improve employee experience and retention. Build strong partnerships with internal teams and external vendors to deliver consistent, high-quality services aligned with client and Accenture standards.Key Initiatives & Achievements: Custodian of Employee Data: Ensured accuracy and reporting consistency across all HR service delivery areas; contributed to digitization through the Digital Ambassador network. Team Leadership: Led HR Operations teams through the complete employee lifecycle — onboarding, offboarding, payroll coordination, compliance — and served as the escalation point for complex HR and employee relations issues. Audit & Controls: Managed internal control execution; represented HR during audits, ensuring full compliance and timely closure of findings.

Education

• University of Madras

  Bachelors in Computer Application, Computer Programming, Specific Applications

  2003 — 2006

• National Public School

  Higher Secondary, Science

  1987 — 2001

• University of Madras

  MBA, Human Resources Management and Services

  2007 — 2009

Skills

• New Hire Orientations
• Human Resources
• Mis
• Employee Engagement
• Technical Recruiting
• Consulting
• Job Descriptions
• Recruitment Skills
• Personnel Management
• Internet Recruiting
• Recruitment & Selection
• HR Consulting
• Performance Appraisal
• Strategic HR
• Hris Database Management
• Project Team Management
• Sourcing
• Vendor Management
• Time Management
• Bpo
• Exit Interviews
• Attrition Reduction
• Executive Search
• Resource Management
• Screening
• Manpower Sourcing
• Candidate Assessment
• Performance Management
• Joining Formalities
• Onboarding
• Attrition & Retention
• Sourcing Skills
• Leadership
• IT Recruitment
• Screening Resumes
• Hris
• HR Policies
• Grievances
• Employee Relations
• Sap HR