Divya Verma

About Divya Verma

A professional with 8 years of experience in finance operations, credit control, and seller services, I specialize in streamlining processes and driving efficiency. My journey has equipped me with expertise in data analysis, strategic decision-making, and cross-functional collaboration.Currently, as a Specialist in Finance Operations at Shiprocket, I manage the end-to-end credit control process and develop actionable insights through client data analysis.Previously, as an Assistant Manager at Snapdeal, I optimized seller service operations by designing SOPs, managing high-impact escalations, and improving reconciliation processes. My ability to forecast and plan capacity ensured seamless business growth while resolving seller concerns effectively. I also led teams as a Senior Executive, maintaining adherence to quality standards and operational excellence.With a proven record in customer support and operations from my earlier roles, I thrive on delivering impactful solutions. I’m eager to continue leveraging my skills to contribute to organizational success.

Experience

1. Specialist

   Shiprocket

   Dec 2022 — Present · Gurugram, IN

   Driving excellence in finance operations by leading end-to-end credit control processes, including credit assessments and risk evaluations, to ensure efficient financial management.

Education

• Pt. J L N College

  Master in computer science, Computer Science

  2016 — 2018

• Aggarwal College, BALLABGARH

  Bachelor of computer application, Computer Science