Divya Elizabeth Varghese
• Christ University’17 • BSc. Hons, Biotechnology, Chemistry, Zoology 📚• US Immigration • Customer Service • Content Reviewer📍• Former - Analyst @Fragomen, VCS @Amazon, Seller Support @Amazon 📌
- Role
- Tier 2 - Content Review Executive at Nykaa at Nykaa
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Divya Elizabeth Varghese
A results-driven and adaptable professional with excellent communication, problem-solving, and leadership skills, with a demonstrated ability to collaborate effectively with cross-functional teams. As a Tier 2 Executive at Nykaa, I review and moderate the content of India\'s leading online beauty and wellness platform, ensuring quality, accuracy, and compliance with the company\'s policies and standards. I also handle escalated customer queries and complaints, providing timely and effective solutions. As a Senior Business Immigration Analyst at Fragomen, I specialized iproviding strategic immigration solutions to corporate clients, ensuring compliance with regulations while facilitating the seamless movement of talent across borders. In addition, I have worked as a CS-Associate Internet at Sutherland Global, Customer Support Executive at Amazon, Technical Support Executive at Norton by Symantec, in the past years. I ensure to provide exceptional service to customers via phone, email, and chat channels. My responsibilities included resolving inquiries, troubleshooting issues, and ensuring customer satisfaction while adhering to company policies and procedures.I hold a Bachelor of Science degree from Christ University, Bangalore, where I majored in Biotechnology, Chemistry, and Zoology. I have a keen interest in the intersection of science, technology, and society, and how it shapes the future of work and learning.
Experience
Tier 2 - Content Review Executive at Nykaa
May 2021 — Present · IN
In my role at Nykaa, I meticulously reviewed product descriptions, blog posts, and user-generated content to ensure they meet Nykaa\'s standards for accuracy, clarity, and brand voice. Whether it\'s identifying and correcting errors, optimizing content for search engine visibility, or providing feedback to content creators, I took pride in contributing to an exceptional user experience for our customers.Working at Nykaa allowed me to combine my love for beauty with my passion for content creation and quality assurance.Outside of work, you could find me experimenting with new skincare routines, exploring the latest makeup trends, and sharing my beauty discoveries with friends and family.
Education
St. Anselm's North City School Jaipur
Primary & Secondary Education , Physics - Chemistry - Biology - Economics
2002 — 2014
Christ University, Bangalore
Bachelor of Science, Hons - Biotechnology, Chemistry & Zoology.
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