Divya Tiwari

About Divya Tiwari

I worked as a Freelancer, Event Organiser ( Corporate Events, Sports Events, Food…

Experience

1. Senior Franchise Analyst

   Mastercard

   Aug 2023 — Present · Pune, IN

   Builds long-term customer relationships and ensures timely response and resolution ofissues. Provides service support for customers that have product and service agreementswith Mastercard.• Serves as a Licensing resource to assist with the resolution of customer inquiries;collaborating with more senior resources to ensure a complete and prompt response.• Performing root cause analysis for Licensing & and similar support given for productionissues when required• Management of Licensing mailboxes via Salesforce. Supporting customer & and businessteam queries.• Perform analysis and identify opportunities for process improvement.• Establish relationships with customers and prospects to coordinate the proper support,according to Mastercard Rules and regulatory demands.• Establish and leverage relationships with key stakeholders to identify and addressvulnerabilities/weaknesses of current processes.• Coordinate with key areas such as AML/Regulatory and the execution of the licensingprocess.• Coordinate key activities with Mastercard Global Teams.• Assists with the creation of presentation materials to socialize and communicate teamstrategies, plans, and priorities.

Education

• Dr. D.Y. Patil Institute Of Management

  Master of Business Administration - MBA, Finance and marketing

  2018 — 2020

• Balaji college of Arts commerce and science

  Bachelor of Commerce - BCom, Accounting and Finance

  2013 — 2016

• Kendriya Vidyalaya

  Commerce, Accounting and Business/Management

  2011 — 2013