Divya Thakur
Senior Vice President & Head - Mass Banking Liability Products and Partnerships
- Role
- Senior Vice President - Mass Banking Liability Products and Partnerships at Axis Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Divya Thakur
An astute professional with insightful experience of over 15 years in Sales, Product Mgmt, Retail Banking Operations, Relationship Management, Customer Service, Process Enhancement, Service Quality and team management. Excellent track record of driving operations with focus on top-line & bottom-line performance and generating consistent growth in revenue. Solid record of contributions in turning around underperforming branches, streamlining processes and increasing productivity. Skilled in spearheading business operations by delivering high-quality & customer-centric solutions, effectively deploying technologies and by ensuring flawless execution of the day-to-day execution of operations. Proficient in maintaining the highest service levels by reducing TAT and by ensuring high quality responses & minimal repeats. Expertise in rapport management with RBI officials and maintaining strong relations with Banking Ombudsmen. Spearheaded centralization and reformation of Banking Ombudsman Mechanism (erstwhile decentralised at 15 RBI locations across India)and achieved NIL BO Awards (penalties) for Axis Bank during FY 2014-15. This was a landmark achievement for the 1st time in the history of UTI/Axis Bank and a significant reputation boost for the Brand. Improved process efficiency of BO mechanism by 72% in just 8 months, through improvised and effective problem-solving approach.
Experience
Senior Vice President - Mass Banking Liability Products and Partnerships
Jun 2025 — Present · Mumbai, IN
Education
Institute of Management Technology, Ghaziabad
MBA, Human resouces
2005 — 2007
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