Divya Sivakumar

About Divya Sivakumar

As a seasoned Collection Specialist, I bring a wealth of experience and a relentless commitment to helping businesses navigate the complexities of debt recovery while preserving valuable client relationships. With a background rooted in finance and a sharp eye for detail, I specialize in designing tailored strategies to optimize cash flow and mitigate risk.My approach blends empathy with assertiveness, recognizing the importance of understanding each client\'s unique circumstances while also ensuring the timely resolution of outstanding accounts. Leveraging my analytical skills and industry knowledge, I specialize in devising effective strategies to minimize bad debt losses and maximize revenue streams. Throughout my career, I\'ve honed my skills in effective communication, stakeholder management, and regulatory compliance, allowing me to deliver results while upholding the highest ethical standards.Let\'s connect to discuss how I can contribute to your organization\'s financial success.

Experience

1. Senior Process Associate

   Milacron India

   Nov 2021 — Present · Coimbatore, IN

   Manage a portfolio worth 2M USD of 200+ accounts, including contacting clients to secure payments and resolve outstanding balances.• Develop and implement effective collection strategies to minimize delinquencies and reduce outstanding debt.• Negotiate payment plans and settlements with clients while maintaining positive relationships and adhering to company policies.• Conduct credit checks and assess credit risk for new accounts, ensuring alignment with company standards and financial objectives.• Set up new customer accounts in the system, verifying credit information, payment terms, and billing details accurately.• Submit invoices on time via portals like Ariba, Tungsten, Taulia and Coupa. Also creates Down/Progress-payment invoices.• Maintain up-to-date and accurate records of account activity, payments, and communications in the company\'s database.• Monitor accounts for any irregularities or discrepancies, investigating and resolving issues promptly to prevent further delinquencies.• Collaborate with internal teams including sales and finance, to address customer inquiries, resolve disputes, and optimize cash flow.• Handles month end activities like Cash balancing, Open invoice extended reports and run trial balance report for Auditing.• Stay informed about relevant laws and regulations governing debt collection practices, ensuring compliance and ethical conduct at all times.

Education

• Avinashilingam Institute for Home Science and Higher Education for Women

  Bachelor of Science - BS

  2011 — 2014

• Sri Krishna College of Engineering and Technology

  Master of Business Administration - MBA

  2014 — 2016