Divya Singh
Software Developer - Mainframe @Canada Life
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WORK HISTORY
Software Developer - Mainframe @Canada Life
Toronto, ON, CA
Design, develop, test, deploy, support and evolve new and existing applications to deliver Insurance services.• Core developer for a release of over 1700 components comprising of source program, copy book, subroutine, parms.• Collaborate with business analysts, product owners, and technology leadership to analyze business and technical requirements, and to provide estimates, plans, and delivery timelines.• Engaged as a software developer in Mainframe modernization by transitioning legacy BDAM file-based processing to a modern DB2 Database solution, improving data management and system supportability. This modernization effort ensured smoother operations and future-proofed the application environment.• Modernizing the enrollment process by replacing flat‑file inputs with DB2 stored procedures to handle enroll, update, and delete operations.• Contribute across the full software development lifecycle using Agile methodologies, ensuring thorough testing prior to release.• Apply Story Points and T‑shirt sizing techniques to estimate timelines.• Conduct code reviews to address quality, standards compliance, reusability and ease of maintenance.• Provide On-call support on rotation basis as a primary or secondary resource, handling end-to-end technical issues for critical mainframe applications, escalating to product owners, and RCA for recurring issues. • Offer technical expertise throughout the incident management lifecycle, including analyzing reports and outages, performing impact assessments, and facilitating communication with stakeholders.• Support major incident and problem management activities for various mainframe components.
EDUCATION
Indira Gandhi National Open University
Post Graduate Diploma, Human Resource Management
DRIEMS University
Bachelor of Technology, Electronics and Telecommunications Engineering
ABOUT DIVYA SINGH
Skilled mainframe developer with 13 years of experience in business and system analysis, design, development, and testing of enterprise applications. Skilled in COBOL, PL/I, JCL, DB2, IMS, CICS, VSAM, TELON, and a broad suite of IBM mainframe tools. Strong background in system analysis, design, development, testing, and SDLC‑driven delivery. Highly motivated, a quick learner and can work independently or in a team to drive solutions with minimal supervision and enthusiastic for new challenges and tasks.Summary of Experience:• Mainframe developer with 13 years of experience delivering development, maintenance, and end‑to‑end support for large‑scale enterprise applications.• Extensive knowledge & working experience in IBM Mainframe Technologies like COBOL, PL1, TELON, JCL, DB2, IMS DB, Stored Procedure, TSO, ISPF, EASYTRIEVE, VSAM and CICS,• Experience using tools like Application Analyzer, IBM Studio, Changeman, CA7, SPOOFI, SFTP, MoveIt, File Aid, XPEDITER, Abend-Aid, SPUFI, DFSORT, SQL Tools, Crystal Report, CAST, Control-M, • Experience using version control tool like SCLM, Endevor and Changeman.• Domain expertise in banking and insurance, with experience at Canada Life (Canada), Northern Trust, and Infosys (supporting clients such as HSBC, BMW, WellPoint, and AMEX).• Engaged as a software developer in Mainframe modernization by transitioning legacy BDAM file-based processing to a modern DB2 Database solution, improving data management and system supportability. This modernization effort ensured smoother operations and future-proofed the application environment.• Key resource providing on-call support on rotation basis, handling end-to-end technical issues for critical mainframe applications, escalating to product owners, and RCA for recurring issues. • ITSM experience in managing Incidents, Critical Incidents, Problem and Change using ServiceNow.• Experienced in preparing ServiceNow KB document, project technical document and test case documents.• Possess PRO‑B Security clearance for Canadian federal projects.• Strong interpersonal skills, ability to interact with people at all levels. Tools and Applications:Domain: Insurance, Banking and ManufacturingTechnology: IBM MainframeLanguages: COBOL, PL1, TELON, JCL, DB2, IMS DB, Stored Procedure, TSO, ISPF, EASYTRIEVE, VSAM and CICSTesting: Manual Testing, Expeditor, DebuggerTools: Application Analyzer, IBM Studio, Changeman, CA7, SPOOFI, SFTP, MoveIt, File-Aid, ISPF/TSO, File-Manager, SPUFI, SQL Tool, Xpediter, Endevor, AbendAid, Changeman, SAR, QC
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