Divya S
Business Analyst @Equifax Canada
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WORK HISTORY
Business Analyst @Equifax Canada
Toronto, ON, CA
EDUCATION
GITAM Deemed University
Bachelor of Technology - BTech, Computer Science
ABOUT DIVYA S
Orchestrate the end-to-end delivery of ServiceNow solutions by aligning Developers, Architects, QA, Admins with business objectives, transforming manual global processes into automated, scalable, and high-impact digital workflows that scale across global Finance and IT operations.2. Direct the ServiceNow backlog and roadmap as Product Owner, prioritizing feature development and platform upgrades to ensure continuous delivery of scalable business solutions.3. Optimized and governed ITSM lifecycle processes (Incident, Problem, Change, and Request) by ensuring full alignment with ITIL v4 frameworks and organizational compliance standards.4.Led the ServiceNow ITOM product as Product Owner, bridging the gap between technical teams and leadership to deploy Discovery, CMDB, and Service Mapping to ensure high-integrity configuration management across complex, multi-agency environments.5.Manage the full documentation lifecycle including BRDs, FRDs, and UAT scripts to ensure technical solutions align perfectly with business objectives and meet strict compliance and governance standards.6. Lead the continuous optimization of ServiceNow ITSM and HRSD governance, ensuring seamless SLA execution, ITIL aligned compliance and audit-ready compliance across Incident, Change, Request, Problem and CMDB workflows.7. Design and maintain high-visibility ServiceNow dashboards and Performance Analytics, translating operational data into actionable insights to guide strategic product roadmaps and executive decision-making.8. Direct the design of ServiceNow case management frameworks, integrating advanced knowledge management and routing logic to optimize the user experience and global support workflows.9. Manage the end-to-end release lifecycle, coordinating UAT and CAB approvals across Dev/QA/Prod environments to guarantee high-quality deployments and seamless system transitions.10. Strengthen platform integrity by managing Service Catalog requests, automating complex multi-tier approval flows and maintaining Role-Based Access Control to ensure secure, governed access across global operations.
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