Divya S.
Manager, Pmo @SHL
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WORK HISTORY
Manager, Pmo @SHL
IN
Lead overall team delivery, ensuring high-quality output aligned with KPIs and SLAs througheffective delegation, oversight, and quality assurance practices.Provide strategic support for key client projects, ensuring adherence to budget, timelines, andproactive issue resolution.Act as the primary escalation point for internal and external stakeholders, resolving complexissues and partnering with the Global Managed Services Manager to drive process improvements.Lead the automation journey by collaborating with Product, Continuous Improvement (CI), SFDCteams, and SMEs to identify automation opportunities, conduct cost-benefit analyses (CBA),document current-state processes, and support user acceptance testing (UAT) for tooldeployment.Generate and analyze performance reports on a weekly and monthly basis to monitor teamproductivity and align output with business objectives.Manage resource planning and prioritization, providing strategic direction and oversight toensure successful project delivery.Build and maintain strong cross-functional relationships with project management, support, andprofessional services teams to ensure efficient execution of client projects.Oversee the full employee lifecycle, including recruitment, onboarding, performancemanagement, development, and retention in alignment with organizational standards.
EDUCATION
Springdales School,Pusa Road
Commerce
Delhi University
Bachelors in Business Economics, Economics
Indian Institute of Management, Calcutta
PGPMI, Dual Specialization Marketing and Finance
University of Delhi
B.A. (HONS, Business Economics
ABOUT DIVYA S.
Manager – PMO at SHL | 15+ Years of Cross-Industry Experience Banking | Real Estate | Development Sector | Operations | Strategy | People LeadershipI\'m a results-driven professional with over 15 years of diverse experience across banking (ICICI Bank, RBS), real estate (DLF), and the development sector, currently working with SHL as Manager – PMO.Prior to SHL, I led operations as Senior Manager – Operations at the Federation of Indian Women Entrepreneurs (FIWE), a national NGO focused on entrepreneurship development. My career journey has taken me through key roles in Operations, Project Management, client servicing, HR, giving me a well-rounded perspective and a strong execution mindset.I thrive in fast-paced environments where cross-functional coordination, stakeholder engagement, and strategic problem-solving are essential. Whether managing high-impact projects or driving operational efficiency, I bring a people-first leadership style backed by clear communication, adaptability, and a strong commitment to quality.I\'m always open to meaningful connections, collaborations, and conversations around project management, organizational development, and driving change at scale.
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