Divya Rk
Technical Lead at Wipro
- Role
- Technical Lead at Wipro
- Location
- Kochi, KL, IN
- LinkedIn followers
- 500 followers
About Divya Rk
Experienced Technical Lead with a demonstrated history of working in the information technology and services industry leading a team of 28 members. Skilled in ServiceNow, Technical Support, Office 365, ITIL Process, and IT Service Management. Strong engineering professional with a B.Tech focused in Information Technology.
Experience
Technical Lead
Jul 2014 — Present · Yokohama, JP
As a Technical Lead in major pharma client account, I am responsible for people, Client and SLA management. Takeda being a global delivery model, my responsibility is for Japan region. Overall responsible for various activities during Service Desk Transitional Phase. Due Diligence, Due Diligence Report, Gap Analysis, L1 Plan, L2 Plan, Knowledge Acquisition, Knowledge Transfer, Creation of Knowledge Articles, Service Readiness testing, Primary & Secondary Phase, Go Live until Hypercare. Good communication and interpersonal skills; possessing the ability to work with individuals from diverse backgrounds and to value different perspectives. Owned responsibilities like access controlling, handle escalations & liaise between different vendors - client group/s, Wipro internal group, creation, engage in WSR & client reviews. Identifying requirements for documenting business process and preparing documentation. Analysing issues and working in collaboration with support team to resolve them. Participating in Process and Product Conference Calls with clients. Providing required updates to the team members. Establishing project team development procedures, methodologies, and guidelines. Handling customer satisfaction escalations and technical escalations to the client. Responsible for service quality, service delivery performance and service excellence. Tracking Performance of individual Projects within the delivery/SIPs. Proactively identify and communicate to the client about new technologies & enhancements. Monitor the performance of the associates and Appraisal discussions. Onboarding and offboarding activities.
Education
Rajasthan Technical University, Kota
Bachelor of Technology - BTech
2008 — 2012
Kendriya Vidyalaya
Higher Secondary Education
2006 — 2008
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.