Divya Raote

Sales Coordinator @Albéa Group

Mumbai, IN

Identifying customer needs, presenting products or services, managing sales inquiries, closing sales, and meeting sales targets.Responding to customer queries, handling complaints, processing orders, providing post-sale support, and ensuring a positive customerTaking care of intercompany orders maintaining with MFG pro system.Client Relationship Management: Maintain and develop relationships with clients to ensure long-term business.Customer Support: Address customer inquiries, complaints, and issues promptly and effectively.Order Processing: Handle order entry, track order status, and ensure timely delivery.Feedback Collection: Gather and analyze customer feedback to improve service and product offerings.Problem Resolution: Resolve conflicts or issues related to products or services and ensure customer satisfaction.Pipeline Management: Oversee the sales pipeline from initial contact to closing, ensuring timely follow-upsCustomer Retention: Implement strategies to retain customers and increase loyalty through personalized service.

University of Mumbai

Bachelor in accounting and finance

DY Patil University

Master of Business Administration - MBA