Divya Raju

About Divya Raju

I am an IT professional with 10+ years of experience in the information technology and services industry, specializing in Pega Testing and Quality Assurance. My expertise spans across diverse domains including Banking, Healthcare, Insurance, Automobile, and Aviation.Key skills and certifications:Pega Testing (CDD, CLM, KYC, Customer Service, Healthcare, Sales Automation, Customer Decision Hub, Onboarding, Credit Check)Functional & User Acceptance Testing (UAT) with strong Agile Scrum methodology experienceAutomation & Tools: Tosca Certified, Selenium, Postman (API), JIRA, HP ALM QC, Azure DevOps, ServiceNowDatabase & ETL Testing with strong SQL knowledgePega Certified System Architect | Certified Scrum FundamentalsBeyond QA, I have successfully played the roles of Business Analyst and Scrum Master, with proven experience in requirement gathering, stakeholder communication, and converting business inputs into user stories. I also bring strong team leadership skills, mentoring and guiding QA teams to deliver high-quality outcomes.I hold a Bachelor of Technology (B.Tech.) in Electrical, Electronics & Communication Engineering from Vel Tech Technical University.

Experience

1. Senior Specialist - Quality Engineering

   LTIMindtree

   Nov 2024 — Present · Chennai, IN

   Serving as Pega SME with proven expertise in CLM KYC testing, ensuring quality delivery of complex financial services solutions.Spearheaded end-to-end testing for the Nordea Project, collaborating across interconnected systems and validating the entire customer journey from data loading to final validations.Led Migration Testing initiatives to guarantee smooth transitions from legacy platforms to target systems with high data integrity and seamless system alignment.Actively engaged in cross-system testing, focusing on external integrations and ensuring robust customer experiences.Mentored and guided new QA team members by providing hands-on training, continuous support, and serving as the go-to person for issue resolution and knowledge sharing.Experienced with Pega-related monitoring and integration tools including LogI, Splunk, Kafka, Document Service, and FCDH Raw Zone, Application zone,Hadoop.

Education

• Vel Tech Technical University

  Bachelor of Technology - BTech, Electronics and communication

• Kendriya Vidyalaya

  12, Computer Science

  2010 — 2011

• Kendriya Vidyalaya

  10 Standard, Maths

  2008 — 2009