Divya Patkar
Customer Contact Comms Associate
- Role
- Customer Service Associate at Accenture
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
About Divya Patkar
As a dedicated Customer Relationship Management professional, I excel in building strong…
Experience
Customer Service Associate
Feb 2025 — Present · Mumbai, IN
A Customer Contact Comms Associate at Accenture is a role that involves managing customer queries, handling escalations, and addressing complaints effectively.Key Responsibilities:Issue Resolution: Record, diagnose, troubleshoot, resolve, or assign incidents and service requests within the defined scope of support.Customer Support: Manage and resolve customer queries, handle escalations, and address complaints effectively.Communication: Interact with customers, teams, and supervisors to ensure timely resolution of customer issues.Problem-Solving: Solve routine problems using precedents and general guidelines.
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