Divya P G

Experience

1. HR Representative - People Experience

   Flipkart

   May 2023 — Present · IN

   Resolving queries about payroll, personal information, data changes, and other aspects of an employee\'s life cycle.• First point of contact for general HR enquiries from managers, HRBPs, and staff via phone calls, Genie tickets, and emails.• Responsible for validation and preparation of monthly payroll input.• Addressing concerns about data entry for new hires that escalate.• Prompt assistance to stakeholders, including payroll, Rewards, and HRBPs• Pre-data compliance check: eligibility for rehire, financial components, identification of duplicate records, background checks, etc.• Auditing of system records to ensure data compliance.• Processing data entry, start date change or last working day changes for regular employees.• HR support includes gathering information and multitasking to create cases or provide real-time solutions.• Investigates, evaluates, and makes ad hoc requests on cases that are assigned.• Extensive expertise satisfying SLAs with a high percentage of quality, processing large numbers of requests, and managing enormous volumes.• Preparing Experience letters, Compensation change letters, Employment proof letter, Promotion Letters for the employees.• Created HR reports using pivot tables and Excel v-lookup.• Preparing and issuing offer letters and sending them to the candidates.• Ex-employment verification.• Hands on experience in SIA live agent.