Divya Oswal

About Divya Oswal

Certified Chartered Accountant with a strong background in the IT-finance industry…

Experience

1. Technical Account Manager

   Zuora

   Jul 2024 — Present

   Technical advisor and advocate for customers using Zuora’s subscription management platform.Key responsibilities-Customer Advocacy: Serving as the main contact, fostering strong relationships, and aligning Zuora’s features with the customer’s goals.Technical Expertise: Providing in-depth knowledge of Zuora’s architecture, integrations, and best practices to create efficient, scalable solutions.Issue Management: Proactively identifying and resolving technical issues by working closely with Zuora’s support and engineering teams.Performance Optimization: Monitoring system usage and suggesting improvements to enhance performance, reliability, and compliance.Strategic Guidance: Advising customers on their subscription strategies, scaling plans, and future implementations.Enablement and Training: Educating customers on new features, updates, and best practices to maximize their return on investment (ROI).

Education

• Symbiosis College of Arts & Commerce

  Bachelor of Commerce - BCom, Accounting and Finance

• The Institute of Chartered Accountants of India

  Chartered Accountant, Accountancy , Taxation , Strategic Financial Management , Finance , IT , Cost Management , Audit

  2012 — 2015