Divya Mathew

About Divya Mathew

Experienced Manager with a demonstrated history of working in the e-learning and IT SaaS industry. Skilled in Sales, Customer Relationship Management (CRM), College Recruiting, Customer success and Leadership. Strong professional with a Bachelor of Technology - BTech focused in Computer Science from SVKM\'s Narsee Monjee Institute of Management Studies (NMIMS).

Experience

1. Customer Success Manager

   Oracle

   May 2021 — Present · Bangalore Urban, IN

   Achievements and Responsibilities1.*MVP of the Year FY2025*2.*Trailblazer of the Year FY2024*3.*Highest Achiever in Activation FY24*4.*MVP of the Quarter Q2 FY24*5.*MVP of the Quarter Q3 FY23*6.*Trailblazer Award Q2 FY23*7.*Top Performer Q1 FY23*8.*Customer Centric Award by SVP of Oracle FY23*## Key Responsibilities1.*Maximizing Customer Value*: Assisting customers in achieving maximum value in the shortest possible time.2.*Trusted Advisor*: Acting as a single point of contact for customer implementation and being a trusted advisor and advocate.3.*Driving Licenses*: Working towards individual and team annual targets for driving activation, adoption, retention, and expansion of customer subscriptions.4.*Collaboration*: Working closely with regional sales and CSM teams to build strong customer relationships and understand customer objectives.

Education

• Valia college

  HSC, Vocational Science

  2009 — 2011

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Bachelor of Technology - BTech, Computer Science

  2011 — 2015

• Cosmopolitian School of Education

  SSC

  2008 — 2009