Divya M.
Customer Relation Manager - Inducare Pharmaceuticals Pvt. Ltd||PGDM - PHARMACEUTICAL MANAGEMENT| 2024-2026|B.Pharm |D. Pharm||
- Role
- Customer Relation Manager at Inducare Pharma Pvt. Ltd.
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Divya M.
I\'m highly motivated and adaptable professional with a strong desire to learn and grow. I\'m constantly seeking new challenges and eager to contribute my skills and experience to a dynamic and innovative environment. I\'m driven to make a positive impact and always looking for ways to improve efficiency and achieve goals.
Experience
Customer Relation Manager
Aug 2025 — Present · Pune, IN
Building and Maintaining Customer Relationships : Foster strong relationships with key customers, understand their needs, and address their concerns to ensure maximum client satisfaction.Identifying New Business Opportunities : Source new clientele, identify opportunities for upselling or cross-selling, and develop strategies to grow the customer base.Managing Concerns and Complaints : Respond promptly to customer complaints, resolve issues efficiently, and turn negative experiences into positive ones.Collaboration and Communication : Work closely with sales, marketing, and customer service teams to ensure a smooth customer experience and provide feedback on customer needs and wants.Analyzing Customer Data : Track customer behavior, analyze data, and develop targeted marketing campaigns to retain customers and engage new ones.Creating Sales Plans : Develop personalized sales plans to generate revenue and meet customer needs.Monitoring Competitors : Stay updated on industry trends, monitor competitors, and identify opportunities to adapt and improve.Negotiation and Influencing : Develop strong negotiation skills to land sales, upsell, or cross-sell, and persuade customers effectively.Presentation Skills : Present findings, ideas, and customer information to senior members of the organization to inform strategic decisions.
Education
Dr Babasaheb Ambedkar Technological University
Bachelor of Pharmacy Bpharm
2022 — 2024
Pune District Education Associations Seth Govind Raghunath Sable College of Pharmacy Saswad
Diploma in Pharmcy, Pharmacy
2019 — 2021
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