Divya Kotiyan
Payments | Large Corporates
- Role
- General Manager at Paytm
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Divya Kotiyan
A competent professional with portfolio of success through Client Relationship devising & executing business strategies to manage P&L and achieve profitability across Digital Payments, E-Commerce, Loyalty Marketing, Supply Chain, Modern trade and Business Process Services.Solutions Driven & Client Centric Professional; deft in providing the earliest possible notification of potential service disruption or degradation and recommending procedures to minimize the impact to customer develop business rationale and benefits of any proposed changes.Insightful understanding of client’ business objectives and the capability to identify and articulate how our solution supports achievement of the customers’ strategic business goals. Established trusted advisor relationship with clients, built partnerships, drove adoption of products/ solutions, and ensured clients realize value from their investment. Networked within accounts in order to achieve successful execution of the customer\'s strategy and roadmapDelivered exceptional client experience with proactive communication, orchestrating right internal resources, and using the customer engagement model to align, track & evolve customer business goalsExperienced in handling client service operations for rendering & achieving quality services Proficient in leading dedicated teams for running successful business operations and experience of developing procedures and service standards for business excellenceTo know more about me write to me on d••••••••@gmail.com
Experience
General Manager
Nov 2023 — Present · Mumbai, IN
Education
K J Somaiya College of Arts & Commerce Vidyanagar Campus Vidyavihar Mumbai 400 077
Bachelor's degree, Business/Commerce, General
K J Somaiya Institute of Management
Master of Business Administration - MBA (Marketing)
Skills
- Leadership
- Key Account Management/Crm
- Modern Trade
- Customer Service Operations
- Hospitality
- Data Analysis
- Ecommerce
- Customer Loyalty
- Loyalty Marketing
- Communication
- Customer Service Training
- Cross-Functional Team Leadership
- Marketing Strategy
- Client Relations
- Training & Development
- Communication Skills
- Quality Management
- Staff Motivation & Management
- Leadership Development
- Fmcg
- Training
- Corporate Branding
- Business Operations/P&L/Revenue Enhancements
- Customer Marketing
- Sales & Marketing
- Strategic Planning and Implementation
- Loyalty Programs
- Marketing
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