Divya Khutemate

About Divya Khutemate

I am having around 3 year of Experience in Application Production Support Engineer. Resolved Production and Application support issue accurately within a short span of time. Strongly Involving in database and Linux. Having Supportive, Innovative, Hardworking and Decision-making Qualities. I am currently working as a Application Support Engineer Role. Core skills are Unix, Linux, SQL, Ticketing Tool, ServiceNow, Jira, Monitoring tool Putty, MySQL, Shell Scripting, Dynatrace. Experienced in SQL, Query writing, SQL Joins, stored procedure and functions and also PLSQL. also Experienced in Linux and Unix command. Monitoring the Application, identifying logs and Troubleshooting application issues accordingly. Good Knowledge in ITIL Process, SLA, Incident Management. Experience of using server central Ticketing tool and ServiceNow. Do activity like patching and Deployment with Team. Provided L1 and L2 support to insurance sector and worked on HCS Application which helps in updating and generating the claims. Complete root cause analysis RCA of defects. Worked on Putty for Monitoring Server Health Fetching logs to fetching logs to Identify issues. Exceptional communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilize the same in a productive manner.

Experience

1. Application Support Engineer

   IBM

   Dec 2021 — Present

Education

• Rashtrasant Tukadoji Maharaj Nagpur University (RTMNU)

  Bachelor of Engineering - BE