Divya Karthikeyan

Travel Advisor @Thomas Cook India Limited

Hyderabad, IN

In the sales department, I have gained the experience and learned the following details, Attend sales call Calculation of tour cost To enter a new arrival in CRM (Customer Relationship Management) Enquiry mail and travel related documents that is essential for travel & visarelated processes To confirm booking form and Booking Acknowledgement Form, if necessary, Trip Protection Form is filled. Leisure Travel Module (LTOB) is used for the following Fare calculation of Group Inclusive Package (i.e. pre-designed itinerary GIT products, SimplySeries & Few FIT’s To book Group Inclusive Package and Free Independent Traveler Packages(FIT), Adhoc (GroupBookings) uploading documents, apply Insurance, clear file, create request id, file transfer tocustomer service team, Payment acknowledgment for payment collected from clients to park inthe file and for further processes Rezlive, Pathfinder, TBO is used to build packages for destinations in Asia like Malaysia,Singapore, Mauritius, Hong Kong, Thailand, Indonesia, etc. Voyager is used to build packages for destination in Asia, Europe, andUSA. Astra portal for Air ticketing (International and Domestic tickets), customized fixed packages, group tour itinerary & costing as well as travel insurance and to check visa requirements. Working out Customized Packages on destinations as per client request. Client handling & coordinating, interacting with clients for product sale andassistance on booking procedures, visa process, etc.

Avinashilingam Institute for Home Science & Higher Education for Women, Coimbatore

Bachelor's degree