Divya Jain

About Divya Jain

An adaptable and result-oriented IT Service Management professional passionate about delivering exceptional customerservice. With a solid track record in the IT industry, I bring various skills to the table, including change management, ITservice management, and Continuous Improvement.I am proud to hold certifications in ITIL 4 foundation and Microsoft Azure, and I am also EGMP Certified from IIM Calcutta.My skills are well-rounded and include strong leadership, communication, and organizational abilities and a keen eye fordetail.One of my areas of expertise is working with the ServiceNow tool, which allows me to streamline processes and improveefficiency. I\'m always looking for ways to optimize operations, and I thrive in fast-paced environments where I can make atangible impact.I\'m seeking an opportunity with a well-respected organization to apply my skills and experience to drive meaningfulchange. If you\'re looking for a motivated and dedicated IT professional who can help your team achieve its goals, let\'sconnect! Please feel free to connect with me at k•••••@gmail.com.

Experience

1. Client Delivery Manager

   SAP

   Jul 2022 — Present · IN

   Cultivate and expand client relationships for SAP ECS, serving as their primary point of contact and representing their voice within SAP. Assume responsibility for the entire ECS engagement, ensuring sustainable relationship management with the client and addressing delivery-related issues as an escalation point. Lead the engagement with supporting ECS functions and roles, ensuring delivery following customer expectations and contractual agreements. Supervise client onboarding activities, upgrade projects, and other service delivery initiatives. Promote the adoption of S/4 HANA through active leadership in the cloud transformation agenda. Conduct regular service review meetings with clients, addressing both operational and strategic topics.Manage change requests in the client lifecycle, ensuring compliance with contract and risk management policiesfor both project and business risks. Ensure seamless alignment across multiple ECS and SAP internal and external stakeholders. Proactively position additional ECS offerings and drive contract renewals in collaboration with SAP sales teams

Education

• Nagpur University

  Bachelor of Engineering (BE), Electronics and communication engineering

  2010 — 2014

Skills

• Sql
• Itil V3 Foundations Certified
• C Language
• Oracle