Divya Elangovan

Team Leader @Co-op

London, GB

Operations & Workflow Management – Oversee operations, coordinate shift activities, and optimize workflows to ensure efficiency and accuracy, contributing to a 15% improvement in operational efficiency. Data Analysis & Reporting – Track sales performance, inventory levels, and operational trends using digital tools, generating reports that support decision-making. Process Compliance – Ensure 100% adherence to compliance protocols, cash reconciliation, and stock audits, achieving zero compliance errors during audits. Financial Management & Smart Cash Handling – Manage tills, perform cash reconciliation, investigate discrepancies, and ensure secure deposits, leading to a 5% reduction in cash discrepancies through improved monitoring and reporting. Team Coordination & Training – Lead and coach employees, improving efficiency, communication, and problem-solving within the team. Conduct training sessions, contributing to a 20% increase in team productivity. Stakeholder Communication & Reporting – Liaise with Area Managers, security teams, and suppliers, providing data-backed insights to improve operations and prevent loss or theft, resulting in a 10% decrease in inventory loss. Inventory & Supply Chain Oversight – Monitor inventory levels and oversee deliveries, reducing stockouts by 8% through proactive stock management. Incident Resolution & Risk Mitigation – Identify operational issues, analyse risks, and implement solutions, resulting in a 12% decrease in incident rates