Divya Dubey
Customer Success Manager | Data Analyst | Business Analayst | Edtech | Open to Remote
- Role
- Assistant Placement Manager at Ufaber Edutech Pvt Ltd
- Location
- Kanpur, UP, IN
- LinkedIn followers
- 500 followers
About Divya Dubey
Hello! I’m a Customer Success and Learner Support professional with a strong…
Experience
Assistant Placement Manager
Mar 2025 — Present · Mumbai, IN
Proactively addressed learner queries and provided resolutions through clear, consistent communication across channels.Conducted structured follow-up calls to resolve outstanding issues and escalated concerns as required.Supported learners with administrative tasks, including payment updates and accessing course materials.Facilitated smooth onboarding by delivering program overviews and addressing initial learner queries.Monitored learner engagement to proactively prevent drop-offs and promoted retention through motivational strategiesand resource sharing.Maintained detailed records of all learner interactions using and shared weekly reports with actionable insights on learnerexperience and feedback trends.Coordinated student placement activities and maintained candidate performance data.Conducted data-driven reporting to track placement trends and success rates.Supported resume shortlisting and analytics on hiring partner feedback.
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