Divya Dhankhar
Associate Director - Omnichannel Customer Engagement
- Role
- Associate Director, Nbx & Omnichannel Orchestration at Lundbeck
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Divya Dhankhar
Strategic Omnichannel and Field Technology leader with 18+ years of experience in the…
Experience
Associate Director, Nbx & Omnichannel Orchestration
Jun 2022 — Present
Overall lead for defining and executing next best experience vision including defining use cases leveraging AI/ML to elevate customer experience & orchestration of customer journeys for Omnichannel enablement
Education
Guru Gobind Singh Indraprastha University
Bachelor of Technology (B.Tech.)
2000 — 2004
Virginia Polytechnic Institute and State University
MIT
2006 — 2007
SPJIMR SP Jain Institute of Management & Research
Master of Business Administration (MBA)
2006 — 2008
Skills
- Management
- Management Consulting
- Business Process
- Business Intelligence
- Pre-Sales
- Competitive Analysis
- Team Management
- Requirements Analysis
- Knowledge Management
- Business Analysis
- Global Delivery
- Business Transformation
- Business Process Improvement
- Vendor Management
- Business Analytics
- Consulting
- Digital Strategy
- Analytics
- Strategy
- IT Strategy
- IT Transformation
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