Divya Damodaran
Senior Resolution coordinator at Walmart
- Role
- Senior Resolution Coordinator at Walmart Global Tech India
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Divya Damodaran
Work with a range of image and video types of data.Deliver high quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software.Report issues with tools and software as and when they occur.Show ownership and initiative when providing feedback for improvements to existing tooling that can increase the amount and quality of the data we process.Guide and help the seller complete onboarding formalities and train them on internal tools.Handle various types of cases related to inbounding, product issues, and customer complaints.Document processes and regularly update existing SOPs.Review and suggest SOP changes required, if any, to the team based on input from category managers.Handle various sets of daily, weekly, and monthly business reports.Onboard new processes if required as per the business\'s needs.
Experience
Senior Resolution Coordinator
Dec 2023 — Present · Chennai, IN
Education
Sathyabama Institute of Science & Technology, Chennai
Master of Science - MS, Physics
2018 — 2020
Justice Basheer Ahmed Sayeed College For Women
Bachelor of Science - BS, Physics
2015 — 2018
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