Divya Chopra
Associate
- Role
- Process Associate at IGT Solutions
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Divya Chopra
Self belif and hard work will always earn you success.\"Hello Connection I like to solve a question and be persistent to find its solution. Like having lunch and watching some great content on netflix. Or like finding a less time consuming but a effective solution for my assignment like in excel find shortcuts for performing a particular task. I am currently pursuing BBA(Hons) in Accounting from Lovely Professional University. During my course I have started a online course on \"Basic of Auditing\" from University of Illinois. During which I learned about various auditing concept and technique. I have also started a online course on \"Basic of Human Resource \" in which I am learning about recruitment and onbording of employees. During 20••••20 I learned of various activities:• Importance Of Marketing from Sydney Romantic • Stock Market from PaytmDuring my college I came across a internship from SEMS Welfare Foundation to gain ample of skills and knowledge:• Effective Email Marketing • MS Excel, Google Sheet, Google Form• Poster Making • Team Leadership Now, I wish to work in the corporate world.
Experience
Process Associate
Nov 2024 — Present
Managed an average of 50–70 customer interactions per day via phone, email, and chat, ensuring promptresolution of airline-related queries.•Assisted in processing 200+ flight reservations and modifications per week, including cancellations,rebookings, and refunds.•Maintained a 80%+ customer satisfaction (CSAT) score, consistently exceeding service quality benchmarks.•Reduced average handling time (AHT) by 15%, improving efficiency while maintaining high service standards.•Ensured 100% compliance with airline policies and industry regulations, including IATA guidelines.•Collaborated with team members to improve process efficiency, contributing to a 10% increase in first-callresolution (FCR).•Received recognition for exceeding performance targets in quality audits and customer service excellence.
Education
Lovely Professional University
Bachelor's degree, Business Administration and Management, Hons
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